Delivering quality services to veterans and their families requires more than substantive knowledge of needs and resources. You also have to run the business, administer all that it entails, and ensure that your programs are healthy and sustainable. Pay close attention to your mission, your staff, your supporters, and your messages to maintain strong and effective service delivery.

SOURCES:

Brest, P, (2010). "The Power of Theories of Change". Stanford Social Innovation Review. Spring.

Carter, Phillip and Kidder, Katherine. “Charting the Sea of Goodwill.” Center for a New American Security. December 2015.

Centers for Disease Control and Prevention. “Program Evaluation Framework.” Centers for Disease Control and Prevention, December 18, 2018. https://www.cdc.gov/eval/logicmodels/index.htm.  

Miller, Kevin. “Strategic Communications for Veteran Service Providers.” Swords to Plowshares presentation at National Coalition for Homeless Veterans Conference. 2018.  

Pastor et al. “Transactions, Transformations, and Translations: Metrics that matter for building, scaling, and funding social movements.” USC Program for Environmental and Regional Equity. October 2011.

“What Is Theory of Change?” Theory of Change Community, January 30, 2021. https://www.theoryofchange.org/what-is-theory-of-change/.  

York, Peter. “The Sustainability Formula: How Nonprofit Organizations can Thrive in the Emerging Economy.” TCC Group.